Privacy Policy

1. Information we collect

We may collect information you choose to share with us, such as your name, business name, email address, optional phone number, the channel your customers use, and details about your inquiry. If you communicate through a Junra service — a phone call, website chat, or a message on Instagram, WhatsApp, Facebook Messenger or SMS — the information you provide during that conversation may also be collected. When you visit the website, basic technical information such as your IP address and browser type is also processed so that the site can be delivered and kept secure.

2. How we use information

We use information to respond to inquiries, understand business needs, prepare consultations, provide and support the services our clients request, and keep our website and services secure. We do not sell personal information, and we do not use conversations to train general AI models.

3. Consent

We collect, use and share personal information with your consent, or where the law permits or requires it. By contacting us or using a Junra service, you consent to the handling described in this policy. You may withdraw your consent at any time, subject to legal or contractual limits, and we will explain how that affects what we can provide.

4. AI-assisted conversations

Some Junra services may use AI to answer general questions, collect details and prepare a request for follow-up. Depending on how a service is configured, a conversation may also be recorded or transcribed. Where notice or permission is required, we provide it at the appropriate time. Our AI assistants identify themselves as AI.

5. When we act for a client business

When Junra runs a receptionist, CRM or website for a client business, that business decides what information is collected and how it is used, and Junra handles the information on its behalf and under its instructions. If you contacted a business that uses Junra, please send questions about your information to that business first; we will help it respond.

6. Service providers

Junra may use trusted service providers to support functions such as communications, customer management, AI-assisted services, scheduling and website hosting. Information is shared only as needed to provide the relevant function.

7. Cookies and website analytics

We use cookies and similar technologies to keep our website working and, if you allow it, to understand how it is used so we can improve it. You can change your choice at any time with Cookie Settings at the bottom of any page.

Our Cookie Notice explains the details.

8. Where information is processed

Some of the technology providers we use to run our services, such as our AI, customer management and communication platforms, may be based outside Canada, including in the United States. As a result, your information may be processed or stored outside Canada. While it is there, it is subject to the laws of that country and may be accessible to its courts, law enforcement and national security authorities. We choose providers carefully and take reasonable steps to make sure they protect your information in a way consistent with this policy.

9. Keeping and protecting information

We use reasonable physical, organizational and technical safeguards to protect the information entrusted to us. Information is kept only for as long as it is reasonably needed for the purpose for which it was collected, or as long as the law requires.

10. Your choices

You may ask to see the personal information we hold about you, ask us to correct it, or request an update or deletion where appropriate. We will review each request and respond within the time the law requires.

11. Changes to this policy

We may update this policy from time to time. The effective date at the top of this page shows when it last changed.

12. Contact us

Questions, requests or concerns about privacy can be sent to Junra Inc. at:

privacy@junra.ca

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.